Analyst Insight: Over the last three years the retail industry has seen a great many changes, helping to streamline retail supply chains and create more cost savings for retailers. This efficiency-driven approach was in large part a response to the "great recession," and it has sustained the industry through these challenging times, putting them in a greater position for success as we look ahead to the future. So where do we go from here? - Casey Chroust, executive vice president, Retail Industry Leaders Association

Analyst Insight: Retailers in 2012 will continue to implement analytic engines. The last two years have seen retailers and CPG companies streamline and rethink their multichannel and merchandising strategies. Improved performance is a reflection of this analytics focus. In 2012, retailers will learn through direct customer engagement through mobile, social and web (omni-channel information) to create products, and market to customers based on shopper insights. - Ann Grackin, CEO, ChainLink Research

Analyst Insight: The rapid growth of internet retailing is creating serious challenges for supporting retail and wholesale distribution operations. The good news is that growth rates for e-commerce are significantly exceeding expectations for most companies. The bad news is that there are some very stressed distribution operations behind the scenes that are having difficulty keeping up with sales. - Marc Wulfraat, president, MWPVL International Inc.

Analyst Insight: When a conveyor in your warehouse is broken, but you're not sure how to fix it, what part needs to be replaced, or who can provide it to you, you risk losing both time and money. Enterprise asset management (EAM) and product lifecycle management (PLM) functionality can come to the rescue. - Gabriel Gheorghiu, research analyst, Technology Evaluation Centers

Analyst Insight: Procurement and sourcing is a continuously evolving profession. A global Gartner Supply Chain study of 453 companies finds 51 percent of procurement and sourcing talent hired in the last three years was to satisfy short-term needs, with a focus on basic, intermediate and advanced procurement and sourcing skill sets. Procurement and sourcing hiring strategies for 2012 shifts to long-term needs and advanced skills requirements in the areas of SRM, supplier collaboration, performance management and analytics, and financial procurement. - Mickey North Rizza, Gartner Supply Chain Research

Back in the early 1980s, when I was new to the world of transportation, logistics and the supply chain, I recall ocean carriers complaining that their freight rates weren't high enough to meet operating costs, let alone generate a profit. They were begging shippers to accept higher rates, in exchange for greater service reliability. Yet every time they would achieve some traction on the rate front, they would flood the market with new capacity, and offer deep discounts in order to fill the new ships. Then they would appeal to shippers for higher rates ...