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Home » Thanksgiving Day Shopping Is Here to Stay, But With Tweaks

Thanksgiving Day Shopping Is Here to Stay, But With Tweaks

November 22, 2016
CRM Daily

Others, including the Mall of America, the nation's largest shopping mall, are closing for Thanksgiving this year after being open for the past several years. Some retailers that are closing cite respect for the holiday, but in truth the cost of being open may be more than the return.

"Once you let the genie out of the bottle, it's hard," said Stephen D. Lebovitz, president and CEO of CBL & Associates Properties, a mall operator that is closing 72 of its malls for the day. "More retailers are coming to their senses and realizing it is a family holiday and from a business point of view, it's not making much business sense."

Stores being open on Thanksgiving started in earnest in 2011 and took a punch out of sales on Black Friday, which had usually launched the shopping season. Many places like Macy's, Target and J.C. Penney have been opening earlier and earlier on Thanksgiving as they try to outdo others to get first dibs on customers who could easily buy online. But the move has been controversial, as many workers have voiced complaints that stores are putting profits over workers' time to be with their families.

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KEYWORDS Business Strategy Alignment consumer packaged goods Global Supply Chain Management Inventory Planning/ Optimization Logistics Retail
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