• Advertise
  • Contact Us
  • Supplier Directory
  • SCB YouTube
  • About Us
  • Login
  • Subscribe
  • Logout
  • My Profile
  • LOGISTICS
    • Air Cargo
    • All Logistics
    • Facility Location Planning
    • Freight Forwarding/Customs Brokerage
    • Global Gateways
    • Global Logistics
    • Last Mile Delivery
    • Logistics Outsourcing
    • LTL/Truckload Services
    • Ocean Transportation
    • Parcel & Express
    • Rail & Intermodal
    • Reverse Logistics
    • Service Parts Management
    • Transportation & Distribution
  • TECHNOLOGY
    • All Technology
    • Artificial Intelligence
    • Cloud & On-Demand Systems
    • Data Management (Big Data/IoT/Blockchain)
    • ERP & Enterprise Systems
    • Forecasting & Demand Planning
    • Global Trade Management
    • Inventory Planning/ Optimization
    • Product Lifecycle Management
    • Robotics
    • Sales & Operations Planning
    • SC Finance & Revenue Management
    • SC Planning & Optimization
    • Supply Chain Visibility
    • Transportation Management
  • GENERAL SCM
    • Business Strategy Alignment
    • Customer Relationship Management
    • Education & Professional Development
    • Global Supply Chain Management
    • Global Trade & Economics
    • Green Energy
    • HR & Labor Management
    • Quality & Metrics
    • Regulation & Compliance
    • Sourcing/Procurement/SRM
    • SC Security & Risk Mgmt
    • Supply Chains in Crisis
    • Sustainability & Corporate Social Responsibility
  • WAREHOUSING
    • All Warehouse Services
    • Conveyors & Sortation
    • Lift Trucks & AGVs
    • Order Management & Fulfillment
    • Packaging
    • RFID, Barcode, Mobility & Voice
    • Warehouse Automation
    • Warehouse Management Systems
  • INDUSTRIES
    • Aerospace & Defense
    • Apparel
    • Automotive
    • Chemicals & Energy
    • Consumer Packaged Goods
    • E-Commerce/Omni-Channel
    • Food & Beverage
    • Healthcare
    • High-Tech/Electronics
    • Industrial Manufacturing
    • Pharmaceutical/Biotech
    • Retail
  • THINK TANK
  • WEBINARS
    • On-Demand Webinars
    • Upcoming Webinars
    • Webinar Library
  • PODCASTS
  • WHITEPAPERS
  • VIDEOS
Home » Blogs » Think Tank » For Retailers, the Dream of High Demand Is Becoming a Nightmare

Think Tank
Think Tank RSS FeedRSS

For Retailers, the Dream of High Demand Is Becoming a Nightmare

FedEx
FedEx Corp. couriers unload packages from a delivery truck. Photo: Bloomberg.
September 20, 2021
Robert J. Bowman, SupplyChainBrain

In any other year, expectations of strong sales for the upcoming holiday shopping season would be the fulfillment of a dream for retailers. Instead, it’s shaping up to be something of a nightmare.

Consumers are clearly eager to spend. The question is: Will there be product on the shelves for them to buy?

The dilemma can, of course, be traced to the impact of COVID-19 on production and distribution. In the early days of the pandemic, that meant shuttered factories, mostly in China, and the temporary drying up of supply lines. Now, on top of the possibility of another wave of plant closures due to the Delta variant, there’s the longer-term problem of getting goods to market.

Congestion is rampant throughout U.S. logistics networks today, especially at Southern California ports, which handle the lion’s share of consumer goods imports from Asia. Dozens of containerships are lying offshore at major ports along the entire West Coast, waiting for berths at which to unload their cargo. But the traffic jam extends well inland, to railyards as far away as Chicago, where importers await delivery of their goods and exporters are unable to obtain containers and chassis for outbound moves. Add to that a chronic shortage of truck drivers nationwide, and you have a recipe for disaster.

Blockages throughout the system have been in evidence for months now, so retailers and distributors haven’t exactly been taken by surprise by the current chaos. Many brought their holiday merchandise into the country early this year for that very reason. “The question is, did they bring in enough?” says John Haber, founder and chief executive officer of Spend Management Experts. “And if they didn’t, can they replenish goods fast enough and make a margin on it?”

Desperate to avoid stockouts at the store and online, some retailers will be resorting to air freight. But the extra cost of that mode will cut deeply into their profits. (So, for that matter, will the soaring cost of moving containers by ocean, given the recent slew of rate increases enacted by carriers in response to high demand for ship space.)

Extra costs are being imposed at multiple points along the way. Logistics services provider C.H. Robinson recently announced a $175 per container drayage surcharge for all inbound and outbound cargoes at major U.S. ports. Others are likely to follow. But shippers are finding themselves paying more for less, with on-time ship arrivals having plummeted over the past year from 80% to 40%, according to Haber. Along with the general unavailability of ocean containers at inland points, the imposition by carriers of punishing detention and demurrage charges at the ports is an especially sore point with shippers, prompting an investigation into such practices by the Federal Maritime Commission.

The tale of woe extends to the major parcel carriers, who are currently experiencing overflow volumes in the range of 4.5 million to 7 million packages. “They don’t have the capacity,” Haber says. “Nobody does.”

The situation has prompted both UPS and FedEx to raise rates and even turn down business that doesn’t result in sufficiently high margins, he says. (UPS has even taken the drastic step of capping volumes tendered by some of its biggest retail customers during the holiday shopping season.) That makes it difficult for e-tailers to offer free shipping, a big selling point for online merchants trying to compete with the Amazon.com behemoth.

The pain being felt by retailers is anything but short-lived this year. In many cases, the definition of the annual holiday “peak season” has broadened to include Halloween, and even back-to-school sales. The end of summer now signals the beginning of a surge in buying that extends all the way to the New Year. (And beyond, if you include the big post-Christmas sales.)

That trend engenders yet another set of extra costs. “Peak-season surcharges never end,” says Haber. “That’s been going on since COVID hit. The line between what’s ‘peak’ and what isn’t is blurring.”

Don’t expect things to get better anytime soon. In the months to come, freight will continue to move in slow motion, popular products will be hard to find, and retailers will go on suffering from what they thought was their most fervent wish: a sustained surge in consumer demand.

Consumers that have become accustomed to getting their orders filled within a day or two, especially for merchandise purchased online, will be forced to temper their expectations. “Shop early,” says Haber. “That’s my best advice.”

Logistics Global Gateways LTL/Truckload Services Ocean Transportation Parcel & Express Rail & Intermodal Consumer Packaged Goods E-Commerce/Omni-Channel Retail

RELATED CONTENT

RELATED VIDEOS

Subscribe to our Daily Newsletter!

Timely, incisive articles delivered directly to your inbox.

Featured Product

Popular Stories

  • AERIAL VIEW OF A SHIPYARD SUPERIMPOSED WITH CYBERSECURITY SYMBOLS

    The Software Risk Hiding in Modern Supply Chains

    Business Strategy Alignment
  • 001_v1-(540p).jpg

    Watch: Closing the Skills Gap in Supply Chain Talent

    Education & Professional Development
  • GIST-webinar-Lyngsoe.png

    The Connected Factory: Building Real-Time Visibility

  • MULTIPLE CHAOTIC CHARTS ARE SUPERIMPOSED ON AN AERIAL SHOT OF A BUSY INTERNATIONAL PORT

    The Quest for Supply Chain Resilience Remains Challenging

    Supply Chain Visibility
  • An antique Pinball Machine with Ball in motion

    Why Brands Need To Rethink Their Returns Strategy Before Peak Season

    Air Cargo

Digital Edition

Scb q3 26 cover

100 Great Supply Chain Partners 2026: The Secret to Supply Chain Success

VIEW THE LATEST ISSUE

Case Studies

  • Recycled Tagging Fasteners: Small Changes Make a Big Impact

  • A GRAPHIC SHOWING MULTIPLE FORMS OF SHIPPING, WITH A HUMAN STANDING AT THE CENTER, TOUCHING A SYMBOLIC MAP OF THE WORLD

    Enhancing High-Value Electronics Shipment Security with Tive's Real-Time Tracking

  • A GRAPHIC OF INTERLACING HONEYCOMBED ELEMENTS REPRESENTING GLOBAL BUSINESS TRANSACTIONS

    Moving Robots Site-to-Site

  • JLL Finds Perfect Warehouse Location, Leading to $15M Grant for Startup

  • Robots Speed Fulfillment to Help Apparel Company Scale for Growth

Visit Our Sponsors

4flow Amazon Freight Anaplan
Arkieva AutoStore Blue Yonder
Canadian National Railway Company Carton Cloud CoEnterprise
Dassault Descartes Dexory
Duravant E2Open EPG
General Logistics Systems GEP Hy-Tek
iGPS Knapp Korber
Lyngsoe Odyssey Logistics OMP
PeakAI Procurability Quinyx
SAP Sikick Staples
S&P Global Mobility Systech TADA
Tive TransImpact US Bank
Werner WSI
  • More From SCB
    • Featured Content
    • Video Library
    • Think Tank Blog
    • SupplyChainBrain Podcast
    • Whitepapers
    • On-Demand Webinars
    • Upcoming Webinars
  • Digital Offerings
    • Digital Issue
    • Subscribe
    • Manage Email Preferences
    • Newsletters
  • Resources
    • Events Calendar
    • 2026 Event Coverage
    • SCB's Great Supply Chain Partners
    • Supplier Directory
    • Case Study Showcase
    • Supply Chain Innovation Awards
    • 100 Great Partners Form
  • SCB Corporate
    • Advertise on SCB.COM
    • About Us
    • Privacy Policy
    • Contact Us
    • Data Sharing Opt-Out

All content copyright ©2026 Keller International Publishing Corp All rights reserved. No reproduction, transmission or display is permitted without the written permissions of Keller International Publishing Corp

Design, CMS, Hosting & Web Development :: ePublishing