Eight p.m. in the "war room" of Johnson & Johnson Health Care Systems: 150 people from all over the world are on a conference call. The topic is a supply outage of trocars, a medical device used in microscopic surgery. Someone on the line, clearly untroubled by the crisis, speaks up. "It's just a trocar," he says.
How France's Sofrigam SA came to trust an outside logistics provider, ModusLink, to provide fulfillment and warehousing duties for its highly sensitive line of products for protecting temperature-controlled bio-pharmaceutical shipments.