INTTRA recently conducted a global e-invoicing study that showed 100 percent of surveyed shippers/freight forwarders want to receive invoices electronically from their carriers, with 81 percent requesting it before the end of 2013. Yet today, most carriers still process their invoices manually, and therefore, so must their customers.
In a digital age where a delay of seconds or one human error can be the cause of lost revenue, wasted resources or unhappy customers, good technology becomes critical to run a business.
Twelve years after the ocean shipping industry adopted e-commerce tools that resulted in an average savings of $100,000 per year and hundreds of thousands of labor hours per week, the final steps in the shipping process - invoicing and payment - are still catching up.
Fifty-three percent of industry leaders believe that improving customers' retail experience would be essential to creating a successful mobile payments scheme, according to survey by SAP. The GSMA Mobile World Congress survey is aimed at addressing top issues facing mobile commerce service providers and reflects the sentiments of mobile operators, fixed telecommunication providers, over-the-top (OTT) players and other global mobile industry executives.
The increasing use of mobile apps to conduct key invoice processing functions from anytime and anywhere; expanding use of social media platforms to collaborate with colleagues, suppliers and partners; and the growth of the cloud as an enabler of automation for companies of all sizes, will power growth in e-commerce in 2013.
The National Retail Federation has urged the Federal Trade Commission to move cautiously in establishing regulations for mobile payments, and said any rules that are adopted should parallel those for the underlying form of payment and not be specific to the technology.