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Customer Relationship Management

Home » Topics » General SCM » Customer Relationship Management
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    August 27, 2026
    By SupplyChainBrain

    Hackers Access Data of 9M U.K. Airport Customers

    Hackers were able to access customer contact details, vehicle registrations and postcodes from customers of Manchester Airports Group.

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    By Robert J. Bowman, SupplyChainBrain

    AI Can Manage Medical Logistics — to a Point

    Can artificial intelligence be trusted to manage logistics for an industry in which mistakes could be a matter of life or death?

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    May 13, 2026
    By SupplyChainBrain

    German Court Rules Against Chocolate Giant in Shrinkflation Case

    Mondelēz International cut the official weight of its "Alpenmilch" bar from 100 grams to 90 grams, while raising its price by 50 cents.

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    How Bad Packaging is Driving Consumers Away From Brands

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    Freight in 2026: The Trilemma That No Shippers Can Avoid

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    The Growing Importance of ESG During Customer Returns

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    By SupplyChainBrain

    Amazon Announces Fuel Surcharge for U.S. Sellers

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    Airport Security Wait Times Soar as DHS Funding Fight Stalls

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    Survey: In-Store Returns Expose Retailer Blind Spots

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    Nestlé Issues Global Recall of Baby Formula Batches

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    When Did 3PLs Become Banks?

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    Peak Season Is Putting Exception Management to the Test

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    Agentic AI and the $706B Returns Dilemma

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    The Coming of ‘Buyer-Centric’ Manufacturing Sales

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Authors

  • Helen Atkinson, Managing Editor
  • Richard McNish, General Manager, Descartes
  • Sender Shamiss, SCB Contributor
  • Dan Greenall, SCB Contributor
  • Mark Brewer, SCB Contributor
  • SupplyChainBrain
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