• Advertise
  • Contact Us
  • Supplier Directory
  • SCB YouTube
  • About Us
  • Login
  • Subscribe
  • Logout
  • My Profile
  • LOGISTICS
    • Air Cargo
    • All Logistics
    • Facility Location Planning
    • Freight Forwarding/Customs Brokerage
    • Global Gateways
    • Global Logistics
    • Last Mile Delivery
    • Logistics Outsourcing
    • LTL/Truckload Services
    • Ocean Transportation
    • Parcel & Express
    • Rail & Intermodal
    • Reverse Logistics
    • Service Parts Management
    • Transportation & Distribution
  • TECHNOLOGY
    • All Technology
    • Artificial Intelligence
    • Cloud & On-Demand Systems
    • Data Management (Big Data/IoT/Blockchain)
    • ERP & Enterprise Systems
    • Forecasting & Demand Planning
    • Global Trade Management
    • Inventory Planning/ Optimization
    • Product Lifecycle Management
    • Robotics
    • Sales & Operations Planning
    • SC Finance & Revenue Management
    • SC Planning & Optimization
    • Supply Chain Visibility
    • Transportation Management
  • GENERAL SCM
    • Business Strategy Alignment
    • Customer Relationship Management
    • Education & Professional Development
    • Global Supply Chain Management
    • Global Trade & Economics
    • Green Energy
    • HR & Labor Management
    • Quality & Metrics
    • Regulation & Compliance
    • Sourcing/Procurement/SRM
    • SC Security & Risk Mgmt
    • Supply Chains in Crisis
    • Sustainability & Corporate Social Responsibility
  • WAREHOUSING
    • All Warehouse Services
    • Conveyors & Sortation
    • Lift Trucks & AGVs
    • Order Management & Fulfillment
    • Packaging
    • RFID, Barcode, Mobility & Voice
    • Warehouse Automation
    • Warehouse Management Systems
  • INDUSTRIES
    • Aerospace & Defense
    • Apparel
    • Automotive
    • Chemicals & Energy
    • Consumer Packaged Goods
    • E-Commerce/Omni-Channel
    • Food & Beverage
    • Healthcare
    • High-Tech/Electronics
    • Industrial Manufacturing
    • Pharmaceutical/Biotech
    • Retail
  • THINK TANK
  • WEBINARS
    • On-Demand Webinars
    • Upcoming Webinars
    • Webinar Library
  • PODCASTS
  • WHITEPAPERS
  • VIDEOS

Customer Relationship Management

An airport departures terminal, with "Manchester Airport" written in black lettering on a white overhang, as travelers walk through the terminal

Hackers Access Data of 9M U.K. Airport Customers

August 27, 2026
SupplyChainBrain

Hackers were able to access customer contact details, vehicle registrations and postcodes from customers of Manchester Airports Group.


Read More
Stacks of blue shipping containers in a shipyard
THINK TANK

When Did 3PLs Become Banks?

August 13, 2026
Eric Nagy, SCB Contributor

3PL clients who can see what they’re paying for behave differently in a contract renewal conversation. 


Read More
THREE COLLEAGUES, ONE SEATED, TWO STANDING, CONSULT EARNESTLY AROUND A BANK OF COMPUTER SCREENS
THINK TANK

Peak Season Is Putting Exception Management to the Test

August 12, 2026
Josh Haun, SCB Contributor

In peak season, delivery performance is defined by more than on-time rates — it’s also about how effectively exceptions are managed when they inevitably occur. 


Read More
A WORKERS' HANDS ON A COMPUTER KEYBOARD ARE OVERLAID WITH IMAGES OF ARTIFICIAL INTELLIGENCE
THINK TANK

Before You Say Yes to Forward-Deployed Engineering

July 24, 2026
Noha Tohamy, SCB Contributor

An FDE offers enterprise-grade agentic AI, delivered by engineers who understand both the technology and your supply chain, built to your specific workflows.


Read More
A man in a white lab coat with a stethoscope around his neck, with his hand out, holding a graphic rendering of a person's head, with a gear spoke and several icons expanding out from the head, with one reading "AI"
SCB FEATURE

AI Can Manage Medical Logistics — to a Point

June 29, 2026
Robert J. Bowman, SupplyChainBrain

Can artificial intelligence be trusted to manage logistics for an industry in which mistakes could be a matter of life or death?


Read More
A HUMAN HEAD IS COVERED IN BRIGHT BLUE LINES OF LIGHT
THINK TANK

Agentic AI and the $706B Returns Dilemma

May 15, 2026
Vishal Patel, SCB Contributor

Today, dashboards flag costly return rates, suspicious refund activity, or locations with abnormal behaviors. The insights are helpful, but typically arrive after the fact.


Read More
Pieces of a chocolate bar stacked on top of each other

German Court Rules Against Chocolate Giant in Shrinkflation Case

May 13, 2026
SupplyChainBrain

Mondelēz International cut the official weight of its "Alpenmilch" bar from 100 grams to 90 grams, while raising its price by 50 cents.


Read More
A pair of hands opens a blister pack containing white pills

How Bad Packaging is Driving Consumers Away From Brands

May 13, 2026
SupplyChainBrain

Roughly 70% of consumers say that frustrating packaging makes them think less of a brand, while 35% say that fixing bad packaging would make them buy from a brand more often.


Read More
DELIVERY TRUCK GENERIC iStock-suprun-175490807.jpg
ENVIRONMENTAL

Freight in 2026: The Trilemma That No Shippers Can Avoid

May 4, 2026
Timothy O'Connell, Senior Vice President of Sales Operations and Marketing, Odyssey Logistics

Operational efficiency is a durable solution, as it’s where emissions reduction and cost reduction share a common foundation. 


Read More
A person in a green button-down shirt with their hands on a brown cardboard box sealed with masking tape.
ENVIRONMENTAL

The Growing Importance of ESG During Customer Returns

May 4, 2026
Kaitlyn Paradise, Senior Supply Chain Operations Manager, Americas, ReBound Returns

Every product that comes back into a supply chain activates a network of human touchpoints.


Read More
Previous 1 2 3 4 5 6 7 8 9 10 11 Next

Customer Relationship Management

Subscribe to our Daily Newsletter!

Timely, incisive articles delivered directly to your inbox.

Featured Product

Popular Stories

  • Stacks of multi-colored shipping containers arranged in rows at a port, with rows of blue and grey shipping cranes lining the background along the coastline

    Port of Savannah Approved for New 3.5M TEU Terminal

    Global Gateways
  • An overhead view of a port, with stacks of containers and vehicles moving through rows

    Podcast | AI in Supply Chain Planning: Impact, Promise and Limits

    Artificial Intelligence
  • An overhead view of a shipping port stacked with containers, with stylized lines forming a grid connecting ships and berths

    Beyond De Minimis: Why Importers Need Defensible Shipment Data

    Parcel & Express
  • On Demand Webinar Oliver Wight Wed Oct 14 2026 2p ET.png

    AI in IBP: From Data to Decisions

    Webinars
  • SCB_Q426_SAP_FSR_THUMB_2.jpg

    An AI Playbook for Your Journey to Autonomous Planning

    Global Logistics

Digital Edition

Scb q3 26 cover

100 Great Supply Chain Partners 2026: The Secret to Supply Chain Success

VIEW THE LATEST ISSUE

Case Studies

  • Recycled Tagging Fasteners: Small Changes Make a Big Impact

  • A GRAPHIC SHOWING MULTIPLE FORMS OF SHIPPING, WITH A HUMAN STANDING AT THE CENTER, TOUCHING A SYMBOLIC MAP OF THE WORLD

    Enhancing High-Value Electronics Shipment Security with Tive's Real-Time Tracking

  • A GRAPHIC OF INTERLACING HONEYCOMBED ELEMENTS REPRESENTING GLOBAL BUSINESS TRANSACTIONS

    Moving Robots Site-to-Site

  • JLL Finds Perfect Warehouse Location, Leading to $15M Grant for Startup

  • Robots Speed Fulfillment to Help Apparel Company Scale for Growth

Visit Our Sponsors

4flow Amazon Freight Anaplan
Arkieva AutoStore Blue Yonder
Canadian National Railway Company Carton Cloud CoEnterprise
Dassault Descartes Dexory
Duravant E2Open EPG
General Logistics Systems GEP Hy-Tek
iGPS Knapp Korber
Lyngsoe Odyssey Logistics OMP
PeakAI Procurability Quinyx
SAP Sikick Staples
S&P Global Mobility Systech TADA
Tive TransImpact US Bank
Werner WSI
  • More From SCB
    • Featured Content
    • Video Library
    • Think Tank Blog
    • SupplyChainBrain Podcast
    • Whitepapers
    • On-Demand Webinars
    • Upcoming Webinars
  • Digital Offerings
    • Digital Issue
    • Subscribe
    • Manage Email Preferences
    • Newsletters
  • Resources
    • Events Calendar
    • 2026 Event Coverage
    • SCB's Great Supply Chain Partners
    • Supplier Directory
    • Case Study Showcase
    • Supply Chain Innovation Awards
    • 100 Great Partners Form
  • SCB Corporate
    • Advertise on SCB.COM
    • About Us
    • Privacy Policy
    • Contact Us
    • Data Sharing Opt-Out

All content copyright ©2026 Keller International Publishing Corp All rights reserved. No reproduction, transmission or display is permitted without the written permissions of Keller International Publishing Corp

Design, CMS, Hosting & Web Development :: ePublishing