According to the two companies, the venture provides a road map for defining rules and seamlessly connecting software and technology among customers, partners and vendors in information exchange, transaction management and the execution of associated business processes. CSDP's software and services help users to automate multiple aspects of their post-sales service-delivery programs, including field service, reverse logistics and customer support. The approach combines data, processes and technology to maximize service operations. It is delivered through a suite of software available in on-premise or cloud-based models. Sorvive is a business-to-business electronic data interchange provider. It manages every aspect of community integration, including data-integrity management, participant readiness and connectivity, security and data translation.

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