"CN has been in a remarkable business transformation really for the last 15 to 17 years," he told an interviewer. "So we have the first phase coming out of privatization where we set out our vision to become the most efficient North American railroad. We needed to become North American so we made acquisitions, and we needed to get better so we did that through cost restructuring.

"The second phase was the fundamental revolution to our business model when we went to precision railroading with a focus on balance and asset utilization, which allowed us to become the leaders in efficiency. Now we want to become a true supply chain enabler - we want to continue that business transformation, we want to evolve from strong and operating excellence to strong and service excellence to be a true supply chain enabler, to grow a little bit faster and to continue to deliver shareholder value despite the fact that we don't have as much cost take-out opportunity as we used to 15 years ago.

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Keywords: transportation management, 3PL, third party logistics, logistics management, logistics & supply chain, supply chain solutions, TMS, Canadian railroads, North American railroads