The e-commerce industry, currently estimated at $10bn, is growing rapidly. However, the key gap that affects the future growth of this industry is lack of logistics infrastructure bundled with customized systems, processes and technology that are imperative for growth. To grow this segment, logistics solution providers will need to transcend from the traditional "courier" processes to meet the modern day demands.
Sanjiv Kathuria, CEO of DotZot said, "E-retail needs a focused, different and innovative approach for order fulfillment. DotZot will be decisive for merchants who are looking at growing and retaining their e-powered customers. E-commerce customers are becoming increasingly demanding and a great delivery experience is the key differentiator that e-retailers can provide."
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