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Home » Third of Shoppers Don't Trust Retailers with Their Personal Information, Study Says

Third of Shoppers Don't Trust Retailers with Their Personal Information, Study Says

July 28, 2014
FierceRetailIT

"Consumer distrust is exacerbated by the widely publicized retail data breaches over the past year," said Mike Braatz, senior vice president, payments risk management solutions, ACI Worldwide.

A majority, 58 percent, have greater trust in financial institutions, government agencies and law enforcement, than retailers. And just 55 percent think retailers use security systems that adequately protected data, according to a new study by ACI Worldwide and Aite Group.

It's a sentiment backed up by research, as there are numerous reports that retailers too often are not PCI-compliant, miss warning signs of breaches or use outdated systems.

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    KEYWORDS Business Strategy Alignment consumer packaged goods customer relations cybersecurity Data Breach FierceRetailIT Global Supply Chain Management Logistics Outsourcing Retail retail supply chain SC Security & Risk Mgmt Supply Chain Analysis & Consulting Supply Chain Management: Retail Supply Chain Risk Management Technology
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