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Solution: Kenco developed an optimized fulfillment network, importing products from China and Asia into its flexible Chino, CA distribution center. Handling up to 400 SKUs, Kenco now receives volume forecasts and provides fulfillment for retail stores throughout North America as well as direct-to-consumer fulfillment for e-commerce orders.
Results: Kenco fulfills to retail stores throughout North America with same day shipping on 90% of all B2C orders. Kenco improved the retailer's processes for delivery, quality control, returns, exception handling, and cycle counting. As a result, the retailer's average customer satisfaction rose 17%.
About the Solution Provider: Kenco provides integrated logistics solutions that include distribution and fulfillment, comprehensive transportation management, material handling, real estate, and information technology all engineered for Operational Excellence. Woman-owned and financially strong, Kenco has built lasting customer relationships for over 60 years. Kenco’s focus is on common sense solutions that drive uncommon value.
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