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Since the mid-80s when workplace studies began to reveal that soft skills would be vital for creating successful businesses of the future, there has been a clarion call for employees to place greater focus on these capabilities.
Proficiency is incumbent on workers at every level of an organisation, including the c-suite.
Soft skills – those related to attitude and behaviour – have become so critical they are now considered a key component of economic growth. The emergence of the knowledge economy means it is these personal traits that deliver competitive edge.
In the UK, research published in January highlighted that soft skills are currently worth more than £88bn ($136bn), underpinning around 6.5 percent of the economy as a whole.
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