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Solution: At a New Jersey hospital, three patients were on support at the same time. The hospital needed a heart pump unit immediately to ensure all three patients would receive necessary care. ICAT had a courier at the heart pump manufacturing facility within an hour to pick up a unit and arrive at the hospital without delay.
Results: The close relationship with ICAT increased the heart pump manufacturer's shipping reliability and provided customers with inside deliveries, resulting in positive impacts on customer service, shipping costs, and sales. Since the heart pumps arrived at the hospital without delay, three lives were ultimately saved.
About the Solution Provider: Established in 1993, ICAT Logistics, a leading agency-based freight forwarder in the U.S., provides customizable shipping and logistic solutions for each and every customer and helps its agency partners grow more profitably with The Agency Partner Program, which provides customers with the best corporate support in the business.
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