Besides investing in its operations in the U.S., DHL Express says it's also committing funds to support its growth plan in key countries in the region including Mexico, Canada, Brazil, Chile and Peru.
“DHL Express is continuing its strong progress in the U.S.,” said Ken Allen, CEO of DHL Express. “As part of our focus on international express shipping and our commitment to continually improving customer service, we are directing our investments toward upgrading our facilities, expanding our staff and providing them with the technology they need to enhance productivity and to be more efficient.”
For instance, DHL Express has rolled out new ‘smart’ scanners for its couriers, which are faster, lighter and equipped with voice and GPS capabilities and allow for the addition of new features such as stop-by-stop sequencing as well as turn-by-turn navigation so they can improve their efficiency while on the road.
DHL has completed a portion of the $108m investment project at its Americas Hub, located at the Cincinnati/Northern Kentucky Airport, which was announced last year. The recently opened North Ramp expansion is built on 45 acres of land and provides parking space for 16 additional planes each night and adds new storage and warehouse space for ramp equipment and shipping containers. Coming next year will be additional automated sorting capability and 40 new reload positions that will enhance the hub’s efficiency to handle the growing e-commerce volume seen in the U.S. and the Americas, the company says.
DHL Express is spending $20m in these two years to upgrade and expand its ground fleet, adding more fuel-efficient vehicles including fully electric vans and electric forklifts at its JFK facility. Next year, the company will focus on replacing trucks and tractor-trailer combinations with more efficient models as part of the company’s overall “GoGreen” strategy to reduce carbon emissions and its impact on the environment.
