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Hospitals rely on Elekta’s equipment to treat people with cancer. If it goes down, treatment gets delayed. Elekta had a decentralized, fragmented spare parts order management system, with 20 business units serving 500+ field engineers in 50+ countries. Each desk had its own processes, tools and infrastructure, with little or no visibility across them. This led to inefficiencies and high costs. Read how OnProcess Technology created a centralized order management system across Elekta’s global service delivery, saving nearly $14 million, boosting field returns, ensuring optimal inventory and improving customer service.
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