Many organizations face questions relative to the strategies they should put in place to thrive in a customer-centric economy – and an environment where deep infrastructural changes are being driven by disruptive technologies and the rapid emergence of digital commerce channels.

Faced with these forces, supply chain managers are recognizing that while cost optimization is important, equally important is improved agility in responding to shifts in customer demands, requirements and market conditions. In this dynamic environment, successful organizations must be able to respond and react quickly to information and events, as unexpected supply chain disruptions.

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