Challenge: Siloed technology systems were preventing a footwear retailer from capitalizing on customer demand for an omnichannel shopping experience. Without an enterprise view of inventory and “endless aisle,” this retailer was missing out on sales when particular styles and sizes were not stocked in a particular store. And without a best-in-class order management system, the high cost of shipping online orders was eroding profitability.
Solution: To scale omnichannel growth and its ability to profitably meet customers’ expectations, this retailer deployed Aptos’ end-to-end technology solutions, including Aptos Enterprise Order Management.
Results: Following its Aptos implementation, the retailer grew sales more than 100% year over year, with 70% of that growth attributed to omnichannel orders. Its flexible fulfillment — which includes buy-online, pickup-in-store, ship-from-store and store-to-store orders — allows the retailer to always say yes to convert a sale while still preserving margin and reducing overall costs.
About the Solution Provider: Aptos is the largest provider of enterprise software focused exclusively on retail. Our solutions are trusted by over 1,000 retail brands in 65 countries. With industry-leading omnichannel commerce and merchandise lifecycle management solutions, we help retailers develop dynamic and responsive assortments, streamline operations and deliver integrated, seamless experiences.
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