The age of e-commerce presents manufacturers, distributors and retailers with a raft of issues — especially with respect to technology and human relations, says Jeff Potts, director of e-commerce fulfillment for Sealed Air.
In an increasingly competitive industry, retailers can no longer rely on providing the right product at the right price, with customer service taking center ground in the battle for consumers’ hard-earned cash.
Amazon believes it was the victim of a "serious" online attack by hackers who broke into about 100 seller accounts and funneled cash from loans or sales into their own bank accounts.
As FedEx and UPS beef up automation to keep pace with surging e-commerce and a potential threat from Amazon, they’ve been stumped at a crucial stage: loading and unloading trucks.
Amazon’s announcement registered loudly in the halls of its competitors: e-commerce companies and old-line retailers that will now have to start investing just as furiously to keep up.
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