Recent years have shown the importance of having a strong supply-chain risk-management plan. Cisco Systems, Inc. has devised a program that covers the three main risk-drivers of its own supply chain: component suppliers, manufacturing partners and logistics providers. The company's goal is "to deliver the most resilient supply chain in our industry," says John O'Connor, director of supply chain risk management. Here, he discusses Cisco's basic approach to identifying and prioritizing the many risks that typify a global operation. Lacking any standardized, industry-wide set of metrics for measuring supply-chain resiliency, Cisco had to come up with its own. O'Connor shows how the company created a "resiliency index" which helped it to determine where to direct finite resources for maximum impact. He also offers valuable advice to other companies looking to launch their own risk-management programs. [Run Time (Min): 8:42]