China's second-largest e-commerce company, JD.com, has taken another step to automate and streamline e-commerce logistics - most recently by opening an unmanned parcel sorting center in Kunshan, Jiangsu Province, according to a media report on the company's investor page.

As U.K.-based television home shopping company experienced explosive growth, it needed to consolidate all electronic data interchange operations onto one platform and integrate with its back office.

FedEx Corp. said it won't charge additional fees for most orders during the holiday season, in contrast with United Parcel Service Inc., undercutting its main rival as they battle for e-commerce customers.

Almost half of North American and European consumers surveyed by the Chief Marketing Officer (CMO) Council say they will abandon a brand and take their money elsewhere if they continuously encounter a poor, impersonal or frustrating customer experience across channels of engagement.

The $84bn back-to-school shopping season is back just in time as far as beleaguered mall merchants are concerned.