If ever there was a case for conducting online customer surveys, Adam Lasky, global social media coordinator at Spreadshirt, has lived it.

True supplier collaboration can drive innovation and value, but success depends upon a foundation of trust that enables partners to effectively deal with such issues as intellectual property rights. Jon Washington, director of product sourcing and global procurement at Diebold, shares his company's approach.

Saks Fifth Avenue is over halfway through a multi-year, multi-front, multimillion-dollar transformation into an omnichannel enterprise. The retailer has already deployed approximately 2,000 iPad tablets in its stores to facilitate associates' communication and engagement with customers, and will be launching an e-commerce site for its OFF 5TH outlet banner this fall.

Mobile has become an integral part of our everyday lives, extending beyond just personal use for the consumer to what is now a can't-live-without-it tool in the business world as well. Today, just about every industry is impacted by mobile devices, opening the door to workplace flexibility, increased efficiency and quicker exchange of data and knowledge. However, with this opportunity comes greater risk. Without the proper data exchange technology, secure information can be exposed, lost or more difficult to track. To address these challenges, application programming interfaces (APIs) are being used to help supply chain organizations take control of their data, and enable various systems and devices to communicate with each other.

Eight months into a controversial customer-tracking mobile trial, Nordstrom has halted the effort. Although Nordstrom took a lot of criticism for the mostly misunderstood program from consumer media, it's not clear whether the project ended as a result of the criticism or the trial had simply run its course.