Challenge: An online boutique for monogrammed and personalized items needed to triple its workforce to meet peak-season demand. Management wrestled with maintaining perfect order accuracy and speedy fulfillment while scaling up labor.
Your parcel shipping operations are unique, and so too are the transportation management systems for parcel shipping in the market — each with enough features and functionality to confuse even the most seasoned industry expert looking to implement a new solution.
In order to reduce costs and increase customer satisfaction, retailers need to take a more detailed look at why returns happen and what are the options for dealing with them.