There are good reasons why a formal process for conflict resolution is necessary in the context of supply chains, says Stewart L. Levine, founder of ResolutionWorks. The very nature of supply chains, with their panoply of internal and external partners, gives rise to conflict. What's needed, he says, "is a conversational process whereby you can teach people how to move through conflict."

Ariba Inc. has developed an updated version of its collaborative commerce platform. The new Ariba Network will include a "consumer-like" buying interface which gives requisitioners real-time access to the data needed to making buying decisions, the vendor said.

Software AG has acquired my-Channels, a London, England-based provider of low-latency messaging software. The deal will enable customers of Software AG to integrate their software applications and mobile devices through a single messaging layer.

LeanLogistics, a vendor of transportation management system (TMS) software and related services, has expanded into France with an office in Paris.

Innovation in consumer packaged goods isn't a luxury in today's competitive market - it's a necessity. In an uncertain economic environment, most companies are struggling to achieve organic growth. "Driving both the top and bottom line has been elusive," says Girish Gulvady, director of integrated demand management and food service planning with Campbell Soup Co. "Innovation is filling that void."

Challenge: When supply chains become global new challenges arise. Different data systems, planning methodologies and distribution networks must suddenly combine into a cohesive system. When our client faced this challenge they needed a solution that could integrate their supply chain planning data into one decision-supporting platform.

Challenge: Uncertain markets and increased demand volatility have made demand planning difficult for consumer products companies. At the same time, prices of raw materials and fuel have increased making the cost of producing and shipping goods even higher. Our customer's objectives were to improve service levels, decrease costs and improve cash flow by increasing forecast accuracy.

Challenge: Our customer manufactures and distributes private label hand tools and related products which are sold at Home Depot, Lowes, Menards, and Pep Boys, among others. In 2009, our customer decided to expand visibility to in-store inventories and improve forecasting and customer service.