E-Commerce/Omni-Channel

Millennials Set Shipping and Delivery Bar High, Survey Says

November 17, 2016

If you think customer expectations are high overall in terms of e-commerce and direct-to-customer fulfillment, take a good look at the millennial generation. Across a number of studies you see a pattern: a keen desire for the most rapid shipping method possible; free, unlimited returns; and a greater willingness to spend a bit more to get it the same day.

River Island to Deploy RFID Across 280 Stores

November 16, 2016

RFID Journal

Fashion retailer River Island is rolling out a radio frequency identification tool at all 280 of the stores it owns and operates. The retailer says it will track all of the garments it sells in the stores, which are located in United Kingdom, Ireland, the Netherlands and Belgium, using tags applied by suppliers.

PetSmart Goes Same-Day Delivery

November 14, 2016

MultiChannel Merchant

PetSmart has become one of the latest companies to offer same-day delivery - a year and a half behind rival Petco with partner Instacart - via partner Deliv. PetSmart.com says the service is now available in California (Los Angeles, Orange County, San Francisco, San Jose), Las Vegas, Atlanta, Miami, Seattle and Chicago. By mid-November, it will be available in eight additional metro areas for a total of nearly 2,500 zip codes serviced.

FootLocker, Urban Outfitters Rank Worst in E-Commerce

November 14, 2016

RIS News

To uncover which retailers have the best customer experience and which are lacking, consumer-opinion analyst Aspectiva examined the reviews of over 40 of the most popular e-commerce sites. Through the use of new AI technology, Aspectiva examined over 75,000 individual reviews, averaging over 1,800 reviews per site.

Post-Election, Can Trade Stop Being a Dirty Word?

November 14, 2016

Robert J. Bowman, SupplyChainBrain

In the political heat of this year's presidential election, the term "global trade" rarely carried positive connotations.

Boeing Sees E-Commerce, Express Services Driving Air Cargo Traffic

November 10, 2016

Industryweek

Boeing Commercial Airplanes has issued a 20-year outlook for global air-cargo traffic, calling for a consolidated annual growth rate of 4.2 percent in volume (evaluated in metric tonnage), and saying this increase will result in significant demand for new and converted cargo jets needed to meet market demand by 2035.

Instagram Wants to Be a Place Where People Go Online Shopping

November 10, 2016

Los Angeles Times

Instagram is making it easier for retailers to promote and sell products through photos. The photo-sharing service is giving 20 retailers the ability to add tags to pictures to convey additional information such as prices and available colors. Brands participating in the trial run include Kate Spade and Warby Parker.

Retail Tackles the Omnichannel

November 9, 2016

Robert J. Bowman, Managing Editor, SupplyChainBrain

Boosting Buyer Confidence Drives E-Commerce Success, Study Says

November 9, 2016

MultiChannel Merchant

In 2015, Cyber Monday generated more than $3bn in online purchases, making it the largest e-commerce sales day in U.S. history. The massive deals and discounts offered during the annual post-Thanksgiving event were largely responsible for the day's extraordinary sales.

Americans Prefer Ethical Brands, Dominate Online Shopping, Report Says

November 7, 2016

Apparel

American consumers prioritize risk-taking, adventure and living an exciting life when it comes to making purchases, according to global research by HSBC. This structural shift among U.S. consumers' purchasing habits is prompting companies to rethink existing marketing and business strategies.

E-Commerce/Omni-Channel

The latest supply-chain news, analysis, trends and tools for executives in the e-commerce/omnichannel industry — which consists of companies engaged in internet retailing, including those with auxiliary brick-and-mortar stores. Learn how e-commerce/omnichannel companies and their suppliers around the world are managing the flow of products across all channels of the enterprise. Experts sound off on forecasting and demand planning, supply-chain visibility, logistics outsourcing, inventory optimization, transportation management, warehouse management, supply-chain security, corporate social responsibility and more.