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Home » Authors » Storefront Backtalk

Articles by Storefront Backtalk

Advocates for Disabled Sue Walmart, Alleging Poor Access to PIN Pads

July 27, 2012
Storefront Backtalk
Walmart was sued July 25 by a California advocacy group for the disabled, who complained that the retail giant isn't meeting federal or state laws because its PIN pads are too high for customers in wheelchairs to use.
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Pricing Snafus on E-Commerce Sites Undermine Faith in Retailers

July 24, 2012
Storefront Backtalk
On July 17, a wide range of third-party products on Amazon showed special pricing: one cent. The pricing glitch was, yet again, caused by some third-party integration and a coding error.
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How Customers' Online Information Can Be Used to Keep Them from Getting the Best Deal

July 2, 2012
Storefront Backtalk
How much is that doggie in the window? For internet users, the answer may soon be, "It depends on who you are, and how much I know about you." And this trend may upset a host of laws concerning deceptive trade practices, fair pricing and even contract, trespass and computer crime laws.
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Pennsylvania Could Tax Cloud Sales, Depending On Where The Server Is

June 25, 2012
Storefront Backtalk
Just when you thought cloud computing couldn't get any more complicated and fraught with hidden gotchas, the Pennsylvania Department of Revenue has jumped in to sprinkle taxation magic on your cloud business cases. What the Keystone State did - and other states are likely to follow - doesn't make cloud any less profitable, but the specifics of the cloud deployment could now impact tax costs.
Read More

U.K. Grocer Turns Warehouse Management Dashboard Into Video Game?

June 11, 2012
Storefront Backtalk
Flashy customer-facing technology is fine, but it's nice to see a retailer giving employees something shiny to look at, too. U.K. online grocer Ocado is now using what looks like a 3D animated video game to give managers a better view of highly automated warehouse operations.
Read More

Defining 'Big Data' - and Easing the Challenge of Analyzing That Much Information

May 21, 2012
Storefront Backtalk
The Big Data space is filled with so many posers, fakers and wannabes, it's ridiculous. Everybody is trying to catch the Big Data wave by getting their name attached to this hot new trend.
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Can Manufacturers Determine Retail Pricing on Imported Products?

April 24, 2012
Storefront Backtalk
Buy low, sell high. Pretty simple. But a case currently before the U.S. Supreme Court tests whether manufacturers can prevent retailers from buying their products for the lowest price simply by, for example, printing the labels for the products outside the United States.
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Does IBM Sale of POS Unit Spell the End of Point-of-Sale Hardware Business?

April 23, 2012
Storefront Backtalk
When IBM announced it was selling its entire POS business to Toshiba TEC for $850m, it was arguably the most explicit sign yet that the retail POS hardware business is on its last legs. Not IBM's POS business, but retail POS activity in general.
Read More

Should Kiva Customers Be Concerned that the Provider Was Taken Over by Amazon?

March 26, 2012
Storefront Backtalk
When Amazon announced its $775m cash deal to buy Kiva, a robot automation fulfillment center player, it put many of its existing retail clients in a bind. This includes current Kiva clients - Walgreens and Saks, among others - plus other recent (and possibly current) customers, such as Gap, Crate & Barrel, Staples, Dillard's, Toys 'R' Us and Office Depot.
Read More

Using CRM Data to Defend Against Customer Lawsuits

March 12, 2012
Storefront Backtalk
If a customer slips and falls in a large box store and then decides to sue the store, it would certainly be appropriate for the retailer to examine the videotapes relating to the slip and fall, see whether the customer did - in fact - fall, observe how that person was behaving before the fall and afterward, and determine what the condition of the floor was at the time of the incident.
Read More
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