Challenge: A top-10 big-box retailer needed to consolidate returns processing and improve returns management, vendor returns consolidation and liquidation yield. They were sorting returns at more than 450 store locations, and sending single packages in small shipments to vendors receiving returns. The company wanted returns data visibility to aid forward-focused planning and warehouse management.
Ensuring customers enjoy a frictionless post-purchase experience, from delivery through return, is crucial if omnichannel retailers are to satisfy buyers, retain customers and drive repeat purchase.
In order to reduce costs and increase customer satisfaction, retailers need to take a more detailed look at why returns happen and what are the options for dealing with them.
Inmar, a company that operates collaborative commerce networks, announced its acquisition of Fremont, Calif.-based EXP Pharmaceutical Services Corp., whose core business of pharmaceutical returns and recalls aligns well with Inmar's healthcare service offerings.
