In his 1999 book, "Business at the Speed of Thought", Bill Gates wrote: "How you gather, manage and use information will determine whether you win or lose." The book may be more than 10 years old, but this statement has never been more relevant to today's complex supply chain environment in South Africa.
Today's supply chain is reliant on a complex network involving the movement of goods, services, funds and information across a range of parties worldwide. This makes the supply chain vulnerable to not only cyber-attacks and disruptions, but also cyber espionage.
A global research study by Oracle has found that brands could lose as much as 20 percent of their annual revenue due to poor customer service, with 95 percent of executives agreeing that delivering a great customer experience is critical to business results.