The goal of omnichannel retailing is to create a seamless and transparent experience for the customer that enhances the retailer's brand. To date, the omnichannel retailing focus has been largely on the selling experience and not how the retailer gets the goods into the customer's hands. However, customers measure the entire shopping experience, including delivery. Omnichannel selling is making retailers responsible for home delivery, whether they like it or not, and last-mile delivery performance is the last word about the retailer in the customer's mind.
Descartes Systems Group has announced two recent acquisitions of companies based in the U.K. Pentant Limited is a community system provider, offering customs connectivity and import and export inventory control for ocean, truck and air cargo.
Descartes Systems Group, a provider of information systems technology for logistics, has acquired Computer Management USA, a U.S.-based specialist in security filing and air-cargo management services for airlines and their partners.