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When contracting for 3PL services, most companies focus on the statement of work and give little attention to issues of governance. These priorities need to be reversed, says Kate Vitasek of the University of Tennessee faculty. Vitasek discusses the importance of governance issues and a recent white paper from the University's Center for Executive Excellence that identifies governance best practices among highly successful 3PL partnerships. [Run Time (Min.): 10:03]
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