The new product went live on July 1, following testing with five of AMI's U.S. customers. It provides all-inclusive import rates for shipments collected anywhere in the world. Rates include collection at origin, customs clearance and delivery in the U.S.; duties and taxes are not included. Customers preferring to obtain quotes and make bookings by telephone can do so through a dedicated toll-free number, which connects to click2ship's call center in Dallas, TX. AMI USA launched click2ship Exports 12 months ago. Both services allow online quotes, instant conversion to a booking, and subsequent online tracking. They include a dedicated live-chat facility to answer customer queries. Although click2ship originally was expected primarily to attract small packages, average shipment weight is now running at 85 lbs (38 kgs), the company said.
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