The enhancement broadens the company's software to a full-service platform, helping vendors to get paid faster while improving the customer experience. The package makes it easier for vendor and customer issues to be communicated and resolved, the company said. Previously, many of TermSync's users were relying on messaging features within the CustomerConnect portal for information beyond basic invoice questions, such as delivery times and product requests. Accounts-payable personnel received bundled payment reminders, after which customers could perform a variety of actions such as invoice payment, asking questions or filing disputes. With the CARE package, reminders are directed at individuals with purchasing power. Vendors can choose to send a CARE e-mail weekly or monthly, depending on their activity levels with a particular customer. Receivers can click through directly from the vendor's e-mail, without needing a login and password, and land within the CustomerConnect portal page. From there, they can ask questions, pay invoices and view a history of interactions with the vendor.
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