The new app allows consumers to choose the most convenient and cost-effective delivery windows. In addition, Telogis said, shipping companies can match delivery times to customers’ open times for receipt of goods, and communicate estimated times of arrival to receiving parties by text or e-mail in real time. Telogis Appointment provides multiple available window appointments based on pre-determined criteria such as delivery cost, available resources, proximity of existing vehicles, and resource capabilities of technicians or delivery specialists. The app also integrates with existing customer-relationship management software or other customer-service portals, and initiates calls to and from applications in order to present profitable appointment options.
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