• Advertise
  • Contact Us
  • About Us
  • Supplier Directory
  • SCB YouTube
  • Login
  • Subscribe
  • Logout
  • My Profile
  • LOGISTICS
    • Air Cargo
    • All Logistics
    • Express/Small Shipments
    • Facility Location Planning
    • Freight Forwarding/Customs Brokerage
    • Global Gateways
    • Global Logistics
    • Last Mile Delivery
    • Logistics Outsourcing
    • LTL/Truckload Services
    • Ocean Transportation
    • Rail & Intermodal
    • Reverse Logistics
    • Service Parts Management
    • Transportation & Distribution
  • TECHNOLOGY
    • All Technology
    • Artificial Intelligence
    • Cloud & On-Demand Systems
    • Data Management (Big Data/IoT/Blockchain)
    • ERP & Enterprise Systems
    • Forecasting & Demand Planning
    • Global Trade Management
    • Inventory Planning/ Optimization
    • Product Lifecycle Management
    • Sales & Operations Planning
    • SC Finance & Revenue Management
    • SC Planning & Optimization
    • Sourcing/Procurement/SRM
    • Supply Chain Visibility
    • Transportation Management
  • GENERAL SCM
    • Business Strategy Alignment
    • Education & Professional Development
    • Global Supply Chain Management
    • Global Trade & Economics
    • HR & Labor Management
    • Quality & Metrics
    • Regulation & Compliance
    • SC Security & Risk Mgmt
    • Supply Chains in Crisis
    • Sustainability & Corporate Social Responsibility
  • WAREHOUSING
    • All Warehouse Services
    • Conveyors & Sortation
    • Lift Trucks & AGVs
    • Order Fulfillment
    • Packaging
    • RFID, Barcode, Mobility & Voice
    • Robotics
    • Warehouse Management Systems
  • INDUSTRIES
    • Aerospace & Defense
    • Apparel
    • Automotive
    • Chemicals & Energy
    • Consumer Packaged Goods
    • E-Commerce/Omni-Channel
    • Food & Beverage
    • Healthcare
    • High-Tech/Electronics
    • Industrial Manufacturing
    • Pharmaceutical/Biotech
    • Retail
  • THINK TANK
  • WEBINARS
    • On-Demand Webinars
    • Upcoming Webinars
    • Webinar Library
  • PODCASTS
  • VIDEOS
  • WHITEPAPERS
Home » Driver Retention Strategies at MBM Corp.

Driver Retention Strategies at MBM Corp.

May 19, 2015
SupplyChainBrain

MBM drivers typically deliver to the same group of restaurants and over time they develop a good working relationship, says Luttrell, vice president of customer and supplier development at MBM Corp., a $7bn food distribution to major restaurant chains now owned by McLean Group. "When our drivers arrive at a restaurant, they know where to put the products and exactly what the restaurant owners want," he says.

Drivers also are the only MBM employees that restaurant owners regularly see, Luttrell adds. "They are the face of our company and that's very important."

Maintaining these relationships is one of primary reasons that MBM focuses a lot of attention on driver retention. Another is cost control. "Our industry operates on paper thin margins, so spending a lot of money on training new drivers is not something we like to do," says Luttrell.

With a growing shortage of commercial drivers, retaining good drivers is a challenge. Pay is always a big factor, says Luttrell. "MBM stays competitive with pay. We are not the highest paying distributor out there, nor are we the lowest."

Other issues that MBM is addressing to keep its drivers happy are routes that allow drivers to spend more nights at home with their families rather than on the road, and benefits like health insurance.

Despite these efforts, MBM does lose drivers, so it also has a robust driver recruitment program. “The issue for the industry right now is that we are borrowing and stealing from each other because not a lot of new drivers are coming into the system,” says Luttrell. “We have to figure out how to make the job as easy as possible by applying new technology. Equipment like pallet jacks or lift gates can enable drivers to make deliveries without having to lift every box on the truck.”

Companies also need to work with customers to see if they can help shorten drivers’ wait times by speeding receipt of deliveries, perhaps allowing night deliveries when the restaurant is not open for business, he says.

“Our drivers are a very important part of our business and we want to make sure we are a company they will want to work for long term,” says Luttrell. “We are working very hard to make sure we do whatever is needed to draw drivers in and to keep them here.”

To view the video in its entirety, click here

RELATED CONTENT

RELATED VIDEOS

Logistics LTL/Truckload Services Inventory Planning/ Optimization Transportation Management HR & Labor Management Food & Beverage
KEYWORDS Food and Beverage HR & Labor Management Inventory Planning/ Optimization IT supply chain IT supply chain management Logistics logistics & supply chain logistics IT solutions logistics management LTL/Truckload Services Mark Luttrell MBM Corp. supply chain supply chain jobs Supply Chain Management supply chain management IT Supply Chain Management: human resources and labor management Supply Chain Planning supply chain solutions Transportation Management Vice President
  • Related Articles

    Driver Retention Strategies at MBM Corp.

    Trucking 'Eager' to Diversify; Maximizing Driver Miles 'Most Important' in Driver Retention

    Integrated Demand Planning at VF Corp.

  • Related Directories

    Kuebix

SupplyChainBrain

Slowdown in Warehouse Construction Could Extend Shortfall of Space, Experts Say

More from this author

Subscribe to our Daily Newsletter!

Timely, incisive articles delivered directly to your inbox.

Popular Stories

  • DOCUMENTS BEARING THE INSIGNIA OF US CUSTOMS AND BORDER PROTECTION LIE ON A TABLE

    New CBP Regs Call for Greater Diligence by Brokers in Reporting Security Breaches

    Freight Forwarding/Customs Brokerage
  • A WORKER IN A WAREHOUSE, SUPERIMPOSED WITH GRAPHICS SHOWING SUPPLY NETWORK

    Enabling Intelligent Visibility With Supply Chain Analytics

    Data Management (Big Data/IoT/Blockchain)
  • A HAND TURNS A LARGE, LIGHTED DIAL WITH THE WORD RISK ON IT iStock-NicoElNino-1364371014.jpg

    Measuring KPIs and KRIs for Comprehensive Supplier Performance Management

    Technology
  • GSCMS-Promo.png

    Watch: Introducing the Global Supply Chain Marketing Summit

    Education & Professional Development
  • DEEPLY CRACKED EARTH UNDER A BLUE CLOUDY SKY

    Why Maritime Supply Chains Must Adapt to Sustainability Regulations

    Ocean Transportation

Digital Edition

Scb nov 2022 sm

2022 Supply Chain Innovator of the Year

VIEW THE LATEST ISSUE

Case Studies

  • New Revenue for Cloud-Based TMS that Embeds Orderful’s Modern EDI Platform

  • Convenience Store Client Maximizes Profit and Improves Customer Service

  • A Digitally Native Footwear Brand Finds Rapid Fulfillment

  • Expanding Apparel Brand Scales Seamlessly with E-Commerce Technology

  • How a Global LSP Scaled its Security Program and Won More Business

Visit Our Sponsors

Orderful Yang Ming Alithya
Barcoding Blue Yonder BNSF Logistics
CoEnterprise Data Capture Deposco
E2open GAINSystems Generix
Geodis GEP GreyOrange
Here Honeywell Intelligrated IFM
Infor Inmar Keelvar
Kinaxis Korber Lean Solutions Group 2H
Liberty SBF Locus Robotics Logility
LogistiVIEW Lucas Systems MCA Connect
MPO Nvidia Old Dominion
OpenText ORTEC Overhaul
Parsyl PMMI QIMA
Redwood Logistics Ryder E-commerce by Whiplash Saddle Creek Logistics
Schneider Dedicated Setlog Holding AG Ship4WD
Shipwell Tecsys TGW Systems
Thomson Reuters Tive Trailer Bridge
Vecna Robotics Verity
Verusen
  • More From SCB
    • Featured Content
    • Video Library
    • Think Tank Blog
    • SupplyChainBrain Podcast
    • Whitepapers
    • On-Demand Webinars
    • Upcoming Webinars
  • Digital Offerings
    • Digital Issue
    • Subscribe
    • Manage Your Subscription
    • Newsletters
  • Resources
    • Events Calendar
    • SCB's Great Supply Chain Partners
    • Supplier Directory
    • Case Study Showcase
    • Supply Chain Innovation Awards
    • 100 Great Partners Form
  • SCB Corporate
    • Advertise on SCB.COM
    • About Us
    • Privacy Policy
    • Contact Us
    • Data Sharing Opt-Out

All content copyright ©2023 Keller International Publishing Corp All rights reserved. No reproduction, transmission or display is permitted without the written permissions of Keller International Publishing Corp

Design, CMS, Hosting & Web Development :: ePublishing