• Advertise
  • Contact Us
  • About Us
  • Supplier Directory
  • Login
  • Subscribe
  • Logout
  • My Profile

  • CORONAVIRUS
  • LOGISTICS
    • Air Cargo
    • All Logistics
    • Express/Small Shipments
    • Facility Location Planning
    • Freight Forwarding/Customs Brokerage
    • Global Gateways
    • Global Logistics
    • Last Mile Delivery
    • Logistics Outsourcing
    • LTL/Truckload Services
    • Ocean Transportation
    • Rail & Intermodal
    • Reverse Logistics
    • Service Parts Management
    • Transportation & Distribution
  • TECHNOLOGY
    • All Technology
    • Artificial Intelligence
    • Cloud & On-Demand Systems
    • Data Management
    • ERP & Enterprise Systems
    • Forecasting & Demand Planning
    • Global Trade Management
    • Inventory Planning/ Optimization
    • Product Lifecycle Management
    • Sales & Operations Planning
    • SC Finance & Revenue Management
    • SC Planning & Optimization
    • Sourcing/Procurement/SRM
    • Supply Chain Visibility
    • Transportation Management
  • GENERAL SCM
    • Business Strategy Alignment
    • Education & Professional Development
    • Global Supply Chain Management
    • Global Trade & Economics
    • HR & Labor Management
    • Quality & Metrics
    • Regulation & Compliance
    • SC Security & Risk Mgmt
    • Sustainability & Corporate Social Responsibility
  • WAREHOUSING
    • All Warehouse Services
    • Conveyors & Sortation
    • Lift Trucks & AGVs
    • Order Fulfillment
    • Packaging
    • RFID, Barcode, Mobility & Voice
    • Robotics
    • Warehouse Management Systems
  • INDUSTRIES
    • Aerospace & Defense
    • Apparel
    • Automotive
    • Chemicals & Energy
    • Consumer Packaged Goods
    • E-Commerce/Omni-Channel
    • Food & Beverage
    • Healthcare
    • High-Tech/Electronics
    • Industrial Manufacturing
    • Pharmaceutical/Biotech
    • Retail
  • REGIONS
    • Asia Pacific
    • Canada
    • China
    • Europe
    • Latin America
    • Middle East/Africa
    • North America
  • THINK TANK
  • PODCASTS
  • VIDEOS
  • WHITEPAPERS
Home » On The Cutting Edge of Consumer Delivery

On The Cutting Edge of Consumer Delivery

June 4, 2015
SupplyChainBrain

The disruption of the retail segment by electronic commerce has forced merchandisers to focus on "last-mile" delivery. Traditional fulfillment systems were designed around the movement of large pallets from warehouses to supermarkets or big-box stores. With e-commerce, by contrast, customers shop online to purchase a single item that's shipped separately to the door. "It's never going to be profitable for a logistics company to deliver one parcel at a time for people who are not at home," says Moos.

There's a big discussion going on about the need for same-day or even hour-specific delivery. But what customers really want, in Moos's view, is transparency. Certainty turns out to be more important than speed, even though so many e-commerce websites are pushing ever-faster delivery times.

Another important element of a successful e-commerce offering is the presence of multiple delivery options. They've been shown to result in more finalizations of the shopping cart, says Moos. "You need to provide the options to people that suit their everyday lives the best," he adds. That might entail the ability to pick up parcels when they go to the supermarket. The idea is to place deliveries "in the normal, everyday life of the consumer."

The locker box offers an alternative to expensive home delivery. It's currently enjoying popularity in Europe, especially in Denmark, Moos says. Unlike in a parcel shop, customers don't have to wait in line to pick up their packages. They go to a station, which can be in an existing store, type in a code and retrieve their items immediately.

This so-called "click-and-collect" option offers merchandisers a big advantage, Moos says. And it helps traditional retailers to meld their operations with the growing world of e-commerce.

To view the video in its entirety, click here

RELATED CONTENT

RELATED VIDEOS

Last Mile Delivery Logistics Global Logistics Transportation & Distribution Inventory Planning/ Optimization SC Finance & Revenue Management Order Fulfillment Consumer Packaged Goods Food & Beverage Retail
KEYWORDS consumer packaged goods e-commerce supply chain Food and Beverage founder and chief business development officer Global Logistics Henrik Moos Inventory Planning/ Optimization last mile delivery Logistics logistics management logistics services order fulfillment Retail retail supply chain SC Finance & Revenue Management supply chain Supply Chain Management Supply Chain Management: Retail Supply Chain Planning Swipbox Transportation & Distribution transportation services
  • Related Articles

    On The Cutting Edge of Consumer Delivery

    Racing to Your Door: The Cutting Edge of E-Commerce Delivery

    The Cutting Edge of Supply-Chain Sustainability

SupplyChainBrain

100 Great Supply Chain Partners Issue 2009

More from this author

Wake up to Coronavirus Updates and the latest Supply Chain News!

Subscribe to our Daily Newsletter

Timely, incisive articles delivered directly to your inbox.

Popular Stories

  • Coronavirus-watch-Armada

    Virus Update: Amazon Offers Help With Distribution; NYC Delays Vaccinations After Moderna Shortage

    Coronavirus
  • AT&T

    How the Pandemic Has Altered AT&T’s Global Sourcing Strategy

    Coronavirus
  • container port

    New Global Visibility App Sees Delays Before They Happen

    Logistics
  • Can Employers Require Employees to Get the COVID-19 Vaccine? Part 1

    Watch: Can Employers Require Employees to Get the COVID-19 Vaccine? Part 1

    Coronavirus
  • U.S. Vaccine Rollout Hindered by Faulty Coordination, Messaging

    WHO Fumes at Western Drugmakers As China Fills Vaccine Void

    Coronavirus

Digital Edition

Scb home issue 27

2020 Supply Chain Innovator of the Year

VIEW THE LATEST ISSUE

Case Studies

  • LSP Saves Customer $1.5 Million a Year With MPO Global Inbound Management

  • Auto Supplier Wows Key Client Using riskmethods Supply Chain Savvy

  • Integrating Shipping and Compliance Saves Conglomerate Millions

  • How a Consumer Goods Giant Upped Its On-Time Delivery Performance

  • LSP Wows Global Client, Quickly Advances to Become End-to-End Provider

Visit Our Sponsors

6 River Systems ArcBest Armada
aThingz BluJay Burris Logistics
DSC Logistics DCSA (Digital Container Shipping Association) DHL Resilience360
Genpact GEP Honeywell Intelligrated
Infor Logility Magnitude Software
MPO Old Dominion Oliver Wight
OpenSky Ports America Purolator
QAD Precision Red Classic Riskmethods
TGW Systems Transportation Insights Watson Land Company
Westfalia Technologies Workjam Yang Ming
  • More From SCB
    • Featured Content
    • Video Library
    • Think Tank Blog
    • SupplyChainBrain Podcast
    • Whitepapers
    • Webinars
  • Digital Offerings
    • Digital Issue
    • Subscribe
    • Manage Your Subscription
    • Newsletters
  • Resources
    • Events Calendar
    • SCB's Great Supply Chain Partners
    • Supplier Directory
    • Case Study Showcase
    • Supply Chain Innovation Awards
    • 100 Great Partners Form
  • SCB Corporate
    • Advertise on SCB.COM
    • About Us
    • Privacy Policy
    • Contact Us
    • Data Sharing Opt-Out

All content copyright © 2016 - 2018 Keller International Publishing Corp All rights reserved. No reproduction, transmission or display is permitted without the written permissions of Keller International Publishing Corp

Design, CMS, Hosting & Web Development :: ePublishing