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Solution: GENCO's expertise in managing reverse logistics enabled a solution that provided visibility into the flow of goods with the option of reallocating large amounts of product from one store, region, and district to another. In addition, the retailer gained the ability to handle refurbishment of various returned items to achieve higher recovery.
Results: Today, the retailer has been able to efficiently process and redeploy merchandise across all channels. The new reverse network transformed how they manage and bring value to customers, creating an exceptional customer experience.
About the Solution Provider: GENCO, a subsidiary of FedEx Corp. (NYSE: FDX), is a leading supply chain solution provider specializing in product lifecycle logistics® for technology, retail, consumer and industrial goods, and healthcare industries. Operating more than 38 million square feet throughout North America, GENCO provides a comprehensive range of integrated logistics services.
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