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Home » Shoppers Abandon Retailers Who Sustain Data Breaches, Report Claims

Shoppers Abandon Retailers Who Sustain Data Breaches, Report Claims

December 16, 2015
Fierce Retail

Roughly 85 percent of shoppers said they would alter where they shopped if a favored merchant had a breach. Close to 67 percent of shoppers would take their business elsewhere if their favorite retailers exposed a checking account to theft or fraud, and 62 percent would do so if unauthorized charges appeared on their credit card. The leak of personal information would cause 57 percent to switch stores and 54 percent would do so if their credit score was damaged.

Two years have passed since Target's massive data breach, but shoppers are still keenly aware of potential threats. And retailers are still vulnerable - 51 percent of retailers reported being very or extremely vulnerable to insider threats, the highest rates measured in the study.

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    Business Strategy Alignment Global Supply Chain Management Quality & Metrics Regulation & Compliance Supply Chain Security & Risk Mgmt Consumer Packaged Goods Industrial Manufacturing Retail
    KEYWORDS Business Strategy Alignment consumer packaged goods Customer Data cybersecurity data theft Fierce Retail Global Supply Chain Management Industrial Manufacturing Quality & Metrics Regulation & Compliance Retail retail IT Retail Supply Chain Management SC Security & Risk Mgmt Supply Chain Analysis & Consulting Supply Chain Management: Retail Supply Chain Risk Management supply chain solutions
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