If you think your post-sales services are running well, with just a few snafus here or there, you’re likely wrong. The KPIs most companies use to measure post-sale performance are lulling them into a false sense of security. Even when customer service call wait times, spare parts arrivals, asset recovery velocity and the like meet their goals, chances are your post-sale operation is still losing millions of dollars. This paper reveals what your KPIs aren’t telling you and what’s needed to turn the ship around.

Please CLICK HERE to download the whitepaper.