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When it comes to the post-sale supply chain, the benefits of digital transformation cannot be overstated. When properly digitized, it transforms from a collection of loosely stitched-together, manually-driven, money-leaking silos into a proactive, transparent, end-to-end operation. Digitization eliminates inefficiencies and breakage points, and delivers dramatic cost savings and customer experience improvements. However, with 78% of businesses not having a clear supply chain digitization strategy, the question becomes, what is truly needed for digital transformation? This paper details technology, supply chain models, customer experience and corporate culture components needed for successful digitization.
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