Solution: The company outsourced dispatching management to OnProcess Technology. A central “quarterback” team replaced the client’s siloed teams, automated 80 percent of the dispatch progress and managed the entire process.
Results: The company saved $21m annually. Using advanced analytics, OnProcess replaced expensive shipment methods with cost-effective ones and reduced truck rolls and part re-shipments — saving $8.7m in global transportation costs. OnProcess also determined that the company’s labor vendor had been sending field engineers to all service events, but they weren’t needed in 11 percent of the cases. OnProcess reduced field engineer visits, saving $3.4m. Finally, OnProcess boosted the company’s 30-day returns velocity by 20 points, which lowered new-purchase and holding costs, saving $9m in asset recovery.
About the Solution Provider: OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services following the sale of a product. We provide services in 23 languages and operate in five global facilities, including Massachusetts, Maine, Costa Rica, India and Bulgaria.
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