When it comes to same-day delivery, Amazon has set the bar high. Is it realistic for smaller e-tailers to match that promise?

More than anything, e-commerce is about speed. Shoppers want their orders delivered as fast as possible, and in many cases that means on the same day that they were placed. Amazon.com, along with major retailers like Walmart and Target, have the networks and deep pockets that are necessary to ensuring consistent same-day delivery. Meanwhile, smaller merchandisers that don’t want to sell their wares on those platforms have had to scramble to catch up. Are they saddled with unreasonable expectations? On this episode, we explore the complexities of same-day service with the help of Brendan Heegan, chief executive officer of retail fulfillment provider Boxzooka. We learn what it takes to set up a same-day network, whether it’s possible for smaller entities to compete, and what additional steps they can take to ensure customer satisfaction while still making a profit. For that matter, do shoppers really need their orders today? Hosted by Bob Bowman, Editor-in-Chief of SupplyChainBrain.

Show notes:

A blog post from Boxzooka: “When Does An Urban Fulfillment Model Make Sense?”