If the customer is "at the center of everything," so, too, should be a company's system for managing customer relationships. In other words, customer relationship management software needs to be more than just a way to handle queries about products or fielding feedback from clients.
Suppliers are feeling the pinch of slackening demand for Apple's iconic iPhone, while the shortfall in sales growth could also affect component prices.
The term "Web 2.0" refers to the current state of online technology as it compares to the early days of the Web, and is characterized by greater user interactivity and collaboration, more pervasive network connectivity and enhanced communication channels.
Challenged by fast fashion, prompted by speed to market and buoyed by thoughts of small runs/low inventory levels, reshoring or the return of manufacturing for a company and its brands to its country of origin (COO) has sparked continuing interest in the best strategies for market entry and what it takes to succeed once you are there.
Turtle Wax drove 1.3 million page views with its content when it added consumer-generated content to its website. The goal for Turtle Wax was to transform a static website into a dynamic place where showcasing its products was a priority.
In today's business world, technology has opened the door to reaching and attaining a whole new customer base. The development of e-commerce has presented distributors with the opportunity to target not only businesses but also the individual consumer, converging the B2B and B2C markets.
In a further sign of the falling barriers to hardware innovation, the price of 3D printing machines is expected to fall 6.4 percent in 2016, according to a report by market research firm IBISWorld.
Global revenue from commercial energy-efficient HVAC systems is expected to total $340bn from 2015 to 2024, according to a report from Navigant Research.
In many businesses, supply chain management historically has fallen outside the core of the company's compliance function. But that was then. A renewed push this year by state, federal and international regulators – not to mention consumer advocacy groups, NGOs and foreign legislatures – to conscript the business community into the fight against human trafficking and the use of child, indentured, forced and other forms of coerced labor has brought supply chain management to the front and center of the corporate compliance world.