What does it take to develop an omnichannel road map? Joe Dunlap, senior director of supply-chain services with Fortna, lays out the steps that companies need to take. And he explains why the omnichannel is not for everyone.
Year-over-year import cargo volume at the nation's major retail container ports is expected to continue to rise during most of the first half of 2015 despite significant congestion still impacting West Coast ports, according to the monthly Global Port Tracker report released by the National Retail Federation and Hackett Associates.
Epicor Software Corp. has completed its acquisition of ShopVisible LLC, a provider of cloud-based software for retail order management and digital commerce.
Retailers estimate that they will lose $3.8bn to return fraud for the 2014 holiday season, up from last year's $3.4bn estimate, according to a recent National Retail Federation (NRF) survey. Retailers also estimated that 5.5 percent of all holiday returns are fraudulent, similar to last year's 5.8 percent.
Less than half of retailers currently offer order fulfillment solutions
like in-store pickup or ship-from-store to consumers, but 2015 provides a chance to improve their business operations and invest in technologies that will improve the bottom line and create unforgettable customer shopping experiences in all channels. Shopatron, a provider of cloud-based distributed order management solutions, says retailers must view 2015 as the year when omnichannel commitment becomes the priority.
Research suggests that 83 percent of global private label supply chain executives say supply chain transparency impacts productivity and overall consumer confidence. However, it also found that 43 percent of organizations are still using offline methods, like Excel documents and the telephone, to communicate with supply chain partners.
The Professional Retail Store Maintenance Association (PRSM) has issued a report to provide the retail store maintenance industry with best practices and tools to benchmark the costs of keeping technicians and a fleet of vehicles operating reliably in the field.
For years, marketers have had two goals. They wanted to truly be able to engage with customers uniquely, based on both their interests and their value to the retail brand. They have also wanted to manage that conversation across every digital marketing channel, unifying email, web/mobile sites, display ad, and social efforts. While widely viewed as two separate goals, they were innately connected – how can you have cross-channel marketing without knowing who, specifically, you are communicating with? 2015 is the year when the promise of cross-channel marketing nirvana is fulfilled, finally.
In less than a decade, the mobile internet revolution has overtaken the digital revolution and is still accelerating. Mobile penetration is increasing, the costs of access and devices are coming down, and more and more people in both developed and developing economies are using the mobile internet as their first - and often their only - means of going online. Let's look at the phenomenon in Europe.