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Home » Customer Relationship Mgmt.

Articles Tagged with ''Customer Relationship Mgmt.''

Reducing Return Rates on Consumer Electronics Products

January 31, 2013
OnProcess Technology
Identification of High Propensity-to-Returnâ„¢ Customers Must Supplement Product Design, Documentation and Technical Support Improvements.
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How S&OP Can Bring Your Organization Together

June 15, 2012
SupplyChainBrain
Too many companies are still plagued by a "siloed" mentality which keeps various functions from collaborating fully on demand planning. But Arnold Mark Wells, principal of End-to-End Analytics, sees reason for hope.
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For Smiths Medical, Service Quality Is an Ever-Moving Goal

June 15, 2012
Robert J. Bowman, SupplyChainBrain
The maker of sophisticated medical equipment had reached a "plateau" in its efforts to boost customer service and optimize costly inventory within its global operation. Then it found a way to climb higher.
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Inttra, SeaIntel Team Up to Promote Ocean Schedule Reliability

June 14, 2012
Inttra
Inttra, provider of a shipper and carrier network for ocean transportation, has joined with SeaIntel Maritime Analysis, which offers insight into the container market, to improve ocean carrier schedule reliability.
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Sprint, Agnik Join in Analyzing Vehicle and Driver Performance

June 13, 2012
Agnik
Sprint is teaming up with Agnik, a data analytics company, to offer tools for analyzing vehicle and driver performance.
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Incorporating Risk Management Into S&OP

June 12, 2012
Robert J. Bowman, SupplyChainBrain
A conversation with Gregory L. Schlegel, adjunct professor of supply-chain risk management at Lehigh University.
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Integrated Demand Planning in the Middle Eastern Retail Market

June 11, 2012
SupplyChainBrain
Rizwan Asim, head of procurement and supply chain with SSC Al-Suwaidi Holding Co., discusses how integrated demand planning is helping Middle Eastern retailers to cope with a market boom.
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Integrated Demand Planning at Callaway Golf

June 11, 2012
SupplyChainBrain
Callaway Golf Co. relies on integrated demand planning to service a market that ranges from large and small retailers to buyers who have clubs customized to meet their unique requirements. Derek Hillier, director of strategic sales initiatives for the Americas region, explains how it's all done.
Read More

How a Domestic Manufacturer Beat Out Overseas Competition

June 11, 2012
Robert J. Bowman, SupplyChainBrain
Proforma IdeaPress has managed to remain competitive in the market for printed promotional items, even though its plants are in the U.S. and customer requirements can be extremely complex. Company co-owner Pratt Pande tells how it's done.
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IFS Debuts Version 8 of ERP Suite for Manufacturing Industries

June 8, 2012
IFS
IFS, a vendor of enterprise resource planning (ERP) systems based on service-oriented architecture (SOA) technology, has developed IFS Applications 8, the latest version of its offering for manufacturing industries.
Read More
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