Customer relationship mgmt. | SupplyChainBrain

Swissport International Adapts Track-and-Trace Service for Mobile Phones

May 3, 2012

Swissport International Ltd., a provider of air-cargo handling services, is now offering its track-and-trace capability for cargo customers and their partners via mobile phones.

The Payoff of Customer Preference Planning

May 2, 2012

Gene Bornac, Product Manager Ã¢â‚¬â€œ Planning, Manhattan Associates

The days of planning based on history or store volume have gone the way of the buggy whip. It is no longer enough for buyers to arm themselves with a spreadsheet and a prayer. Omni-channel commerce requires companies to re-think their planning processes in order to profit. In this new retail environment, old paradigms have been shaken, replaced by much more complicated planning tools that answer the omni-channel commerce questions that can make or break a business.

JDA Software Releases 3D Virtualization, Retailer Assortment Tools

May 2, 2012

JDA Software Group Inc.

JDA Software Group Inc. has released JDA 3D, an application that provides integrated category optimization with three-dimensional virtualization, to enhance collaboration among retailers, distributors and manufacturers.

Conflict Resolution: A Critical Part of Global Supply Chains

April 30, 2012

SupplyChainBrain

There are good reasons why a formal process for conflict resolution is necessary in the context of supply chains, says Stewart L. Levine, founder of ResolutionWorks. The very nature of supply chains, with their panoply of internal and external partners, gives rise to conflict. What's needed, he says, "is a conversational process whereby you can teach people how to move through conflict."

Here Are Several Reasons Why You're Not Implementing Your CRM System Effectively

April 26, 2012

News Factor

Virtually every sales person today uses some kind of system for customer relationship management - whether it's a sophisticated, company-wide, cloud-based CRM platform, a simple file system with personal notes, or even their Blackberry with all contacts at their fingertips.

Software AG Acquires Universal Messaging Provider my-Channels

April 25, 2012

Software AG

Software AG has acquired my-Channels, a London, England-based provider of low-latency messaging software. The deal will enable customers of Software AG to integrate their software applications and mobile devices through a single messaging layer.

A New Warehouse Management System

April 24, 2012

Robert J. Bowman, SupplyChainBrain

Aiming to specialize in the outdoor sports industry, ITS Logistics finds it essential to swap out its WMS, while simultaneously retooling key processes at two Nevada distribution centers.

The Risks and Rewards of Innovation in Consumer Packaged Goods

April 23, 2012

SupplyChainBrain

Innovation in consumer packaged goods isn't a luxury in today's competitive market - it's a necessity. In an uncertain economic environment, most companies are struggling to achieve organic growth. "Driving both the top and bottom line has been elusive," says Girish Gulvady, director of integrated demand management and food service planning with Campbell Soup Co. "Innovation is filling that void."

Customer Analytics Help Netflix to Know What Your Tastes Are

April 18, 2012

CRM Daily

Netflix executives John Ciancutti and Todd Yellin are trying to create a video-recommendation system that knows you better than an old friend. It's a critical mission as Netflix faces pressure from its internet video rivals and subscribers still smarting from recent price hikes.

Chainalytics Unveils Tool for Analyzing Freight Markets

April 18, 2012

Chainalytics LLC

Chainalytics LLC, a provider of supply-chain intelligence, analytics and advisory services, has introduced Integrated Freight Market Intelligence (iFMI).