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Home » Customer Relationship Mgmt.

Articles Tagged with ''Customer Relationship Mgmt.''

SAP Develops New Mobile Apps for Business Users, Consumers

May 24, 2012
SAP AG
SAP AG has introduced a series of mobile applications for business users and consumers. The new tools provide real-time access to human resources, finance, sales and mobile commerce functions.
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How Celestica Enables Supplier Collaboration

May 22, 2012
SupplyChainBrain
As a leading contract manufacturer of electronics, Celestica works with a diverse supply base comprised of thousands of vendors. Six years ago, the company began a major initiative to gain better visibility and control of supplier performance, an effort that led to creation of a proprietary supplier collaboration tool known as Live Share.
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LeanLogistics Offers App for NetSuite Computing Platform

May 22, 2012
LeanLogistics
LeanLogistics, a provider of transportation-management system (TMS) software, has adapted its On-Demand TMS SuiteApp for the NetSuite SuiteCloud computing platform.
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Terra Technology Unveils App for Long-Term Demand Sensing

May 22, 2012
Terra Technology
Terra Technology has added to its Demand Sensing product suite with the introduction of a Long-Term Demand Sensing (LDS) application.
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Pain Points in Business Forecasting

May 21, 2012
SupplyChainBrain
People, processes and technology are the three key areas where companies are experiencing "pain points" in their forecasting efforts, says Eric Ball, solutions manager with Avercast LLC. The people side is especially vital, given the trend within many companies of "trying to do more with less." Too often businesses rely on a new piece of technology to improve their forecasting, ignoring the need for humans to run the system. "Coupled with budget cutbacks left and right, developing personnel is a tremendous issue," he says.
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Coping With Demand Variability in the Electronics Supply Chain

May 18, 2012
SupplyChainBrain
The electronic industry has always been characterized by high variability in supply and demand. With recent natural disasters such as the earthquake and tsunami in Japan, and flooding in the parts of the U.S., the problem has only become more acute. Tackling it requires state-of-the-art systems, strong management commitment, good customer service, well-run business processes, integration among functions and effective inventory-control procedures, says Dave Lentz, director of innovation and solutions marketing with Avnet Electronics Marketing Americas.
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Epicor Software Offers New Version of ERP, Related Applications

May 16, 2012
Epicor Software Corp.
Epicor Software Corp. has introduced a new version of its enterprise resource planning (ERP) application. The update contains more than 300 new features and enhancements across every suite, including the Epicor ICE Business Architecture.
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When Your Business Goofs, CRM Can Be Your Best Friend

May 15, 2012
CRM Buyer
There are three things certain in life. We all know the two cited by Benjamin Franklin, but there's a third certainty that we all face regularly and have to cope with constantly - that we'll make mistakes. Everyone makes them; if it hasn't happened to your business, you haven't been in business long.
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Why S&OP Is Critical to Supply Chains

May 11, 2012
SupplyChainBrain
"Sometimes buzz begets buzz." That's Patrick Bower's explanation for why sales and operations planning (S&OP), hardly a new concept, has become so important to companies today. According to the senior director of corporate planning with Combe Inc., globalization has had a big influence on companies looking for ways to plan demand within increasingly complex supply chains.
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Keys to Deploying Advanced S&OP

May 11, 2012
SupplyChainBrain
Companies wonder how often they should meet in order to achieve maximum information-sharing within the organization, as part of an effective sales and operations planning (S&OP) process. "As often as they need," advises Sanjiv Sharma, head of sales and operations planning with Rolls-Royce Energy Systems. "As little as they can get away with."
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