Hewlett Packard optimizes the procurement processes of its global inkjet printer production operations by gaining visibility into component costs and product usage.

Customer service is an indisputably important factor when it comes to online retail. Good customer service can be the greatest sales asset a retailer can have, encouraging loyalty and word-of-mouth recommendations. But bad customer service cannot only see a particular sale lost in an instant, but long-term irreparable damage done to the brand.

For more than two decades, companies have been excited about a revolutionary industrial process that has the potential to reinvent manufacturing.

Canada is prepared to impose retaliatory tariffs against U.S. beef imports after the World Trade Organization sided with Canada and Mexico in a trade battle over meat-labeling rules.

Inspired by practices in the private sector, the Army Materiel Command division embraces the concept of integrated business planning - and ends up saving billions of dollars in inventory expense.

Innovation of the Year: Automating the assembly of pallets that incorporate cases of multiple dimensions leads to big savings in labor costs, a safer work environment, a streamlined D.C. operation, and better service to retail outlets. Innovator of the Year: The Liquor Control Board of Ontario; Runner-Up: Lennox Residential; Finalists: Hewlett-Packard, U.S. Marine Corps, Shared Support Services of Southeastern Ontario

It's safe to say that no child yearns for a career in supply chain. But schools and educators are working to change that.