• Advertise
  • Contact Us
  • Supplier Directory
  • SCB YouTube
  • About Us
  • Login
  • Subscribe
  • Logout
  • My Profile
  • LOGISTICS
    • Air Cargo
    • All Logistics
    • Facility Location Planning
    • Freight Forwarding/Customs Brokerage
    • Global Gateways
    • Global Logistics
    • Last Mile Delivery
    • Logistics Outsourcing
    • LTL/Truckload Services
    • Ocean Transportation
    • Parcel & Express
    • Rail & Intermodal
    • Reverse Logistics
    • Service Parts Management
    • Transportation & Distribution
  • TECHNOLOGY
    • All Technology
    • Artificial Intelligence
    • Cloud & On-Demand Systems
    • Data Management (Big Data/IoT/Blockchain)
    • ERP & Enterprise Systems
    • Forecasting & Demand Planning
    • Global Trade Management
    • Inventory Planning/ Optimization
    • Product Lifecycle Management
    • Robotics
    • Sales & Operations Planning
    • SC Finance & Revenue Management
    • SC Planning & Optimization
    • Supply Chain Visibility
    • Transportation Management
  • GENERAL SCM
    • Business Strategy Alignment
    • Customer Relationship Management
    • Education & Professional Development
    • Global Supply Chain Management
    • Global Trade & Economics
    • Green Energy
    • HR & Labor Management
    • Quality & Metrics
    • Regulation & Compliance
    • Sourcing/Procurement/SRM
    • SC Security & Risk Mgmt
    • Supply Chains in Crisis
    • Sustainability & Corporate Social Responsibility
  • WAREHOUSING
    • All Warehouse Services
    • Conveyors & Sortation
    • Lift Trucks & AGVs
    • Order Management & Fulfillment
    • Packaging
    • RFID, Barcode, Mobility & Voice
    • Warehouse Automation
    • Warehouse Management Systems
  • INDUSTRIES
    • Aerospace & Defense
    • Apparel
    • Automotive
    • Chemicals & Energy
    • Consumer Packaged Goods
    • E-Commerce/Omni-Channel
    • Food & Beverage
    • Healthcare
    • High-Tech/Electronics
    • Industrial Manufacturing
    • Pharmaceutical/Biotech
    • Retail
  • THINK TANK
  • WEBINARS
    • On-Demand Webinars
    • Upcoming Webinars
    • Webinar Library
  • PODCASTS
  • WHITEPAPERS
  • VIDEOS
Home » Blogs » Think Tank » Holiday Retail Madness: Who Will Pay for 'Free' Shipping?

Think Tank
Think Tank RSS FeedRSS

Holiday Retail Madness: Who Will Pay for 'Free' Shipping?

December 22, 2014
Robert J. Bowman, SupplyChainBrain

The trend has clearly gone in the opposite direction. Today, free shipping appears to be the price of admission for many e-tailers. Granted, Amazon.com has begun to monetize its expedited delivery option with a $99 annual fee for its Amazon Prime service, which qualifies members for “free” two-day shipping on many orders. The online giant also offers outright free shipping on orders of more than $35. Other online sellers, especially those with brick-and-mortar stores, are matching Amazon under certain conditions, usually tied to the value of the order. They include Nordstrom, Inc., Best Buy Co. Inc., Barnes & Noble, Dick’s Sporting Goods and Old Navy.

Most recently, Target Corp. has thrown its hat into the free-shipping ring, offering the perk for all holiday orders. The announcement came just a few weeks before the beginning of the Christmas shopping season, suggesting a last-minute change of heart by the old-line retailer. (Or perhaps an acknowledgment of reality.)

Whether any of those merchants can afford to absorb the cost of free shipping is another question entirely. (Amazon, of course, has shown itself willing to operate for years without turning a profit.) But they seem convinced that the consumer won’t settle for anything less.

“It’s pretty basic,” says Tom Racciatti, senior manager of the supply chain practice of West Monroe Partners. “They’re doing this to drive volume.”

Fair enough. But the offer of free shipping has implications that resonate throughout the supply chain. Retailers need to become more efficient in their distribution methods than ever before. (Buyers aren’t likely to be satisfied with free delivery if it takes a week or more to receive their purchases.) The model for fulfilling online orders is far more complex and demanding than the one that keeps stores shelves stocked. It’s a matter of picking and expediting individual orders, instead of loading up pallets for shipment to the store.

Retailers are devising a number of creative strategies to support their online operations. In addition to shipping to homes and businesses, they’re offering buyers the option of picking up orders at the store. Retail sites are also serving as fulfillment centers, with store associates picking product for shipment as if they were in a traditional warehouse.

The question now is how long brick-and-mortar retailers can maintain the free shipping option. It remains to be seen whether Target and its rivals will extend the offer beyond the holiday season. Racciatti notes Amazon’s propensity for operating at a loss in order to capture market share. “I don’t think this is a profitable and sustainable market for Target, either,” he says. “It’s all top-line related. They’re hoping that the lift sustains them through the rest of the year.”

More than other retail chains, Target needs a win, after its botched attempt last year to expand into Canada. The company is currently mopping up the damage from that effort, which saw it trying to open up too many stores at once, supported by an inadequate distribution network. The offer of free shipping during the holidays could be one way for Target to recover its momentum.

Racciatti wouldn’t be surprised to see some merchants go the way of Amazon Prime and impose an annual fee on consumers who want free and fast shipping. But even that strategy wouldn’t fully recover their fulfillment costs. And the cutthroat nature of retailing today might dictate an indefinite continuation of totally free shipping on certain orders. Retailers and e-tailers could find themselves playing an expensive game of chicken, betting that their rivals will be first over the cliff.

Meanwhile, online sellers face the question of whether they can get orders to consumers in a timely fashion, whether or not delivery is free. Last year’s holiday shopping season saw some 2 million packages arrive late, with both UPS and FedEx overwhelmed by the volume of internet orders. For the most part, the culprit was retailers who promised express delivery right up to Christmas Eve, without paying for the option or confirming the ability of parcel companies to make good on it.

Both UPS and FedEx Corp. were determined not to see a replay of that disaster this year. They undertook the expansion of distribution facilities and hired thousands of additional workers to handle the surge of volumes. (UPS and FedEx have projected increases of 11 percent and 9 percent, respectively, in the number of packages that they will deliver during December of 2014, compared with the same period of last year.) Retailers, meanwhile, were faced with the need to be more realistic about what they could deliver to demanding consumers – even as they set themselves up to lose money on the deal.

Economic sanity occasionally prevails. One thing that e-tailers and retailers alike are refusing to subsidize is the cost of same-day delivery, an option that is rapidly gaining popularity in urban areas. Once again, Amazon has taken the lead with its Amazon Fresh service. Similar ventures have been launched by Google and eBay, although the latter service is reported to be on the verge of termination. Brick-and-mortar stores are offering their own version of same-day delivery with the help of third parties such as Deliv. All of those services entail an additional charge (not counting some introductory offers).

Will the next competitive move involve an online retailer promising same-day delivery for free? It seems unlikely, but one should never underestimate the desire of merchants to grab market share at any cost. The omnichannel is not a place for the faint of heart – or for sellers with shallow pockets.

Comment on This Article

Logistics Logistics Outsourcing Transportation & Distribution Inventory Planning/ Optimization Apparel Consumer Packaged Goods Food & Beverage High-Tech/Electronics Pharmaceutical/Biotech Retail

RELATED CONTENT

RELATED VIDEOS

Subscribe to our Daily Newsletter!

Timely, incisive articles delivered directly to your inbox.

Featured Product

Popular Stories

  • 005_veteran_winemaker_gallo_embarks_on_an_ai_journey_v2-(540p).jpg

    Watch: Veteran Winemaker Gallo Embarks on an AI Journey

    Artificial Intelligence
  • SCB_Q326_Made4Net_Top5_THUMB.jpg

    Five Costly WMS Selection Mistakes Warehouse Leaders Keep Making

    Logistics
  • A UNIFORMED OFFICER STANDS NEAR A HIGHWAY WITH TRUCKS ON IT

    U.S. Customs Ramps Up AI Investment in Push to Sharpen Enforcement

    Artificial Intelligence
  • A MAP OF THE STRAIT OF HORMUZ SHOWING DOZENS OF BLUE DOTS DISTRIBUTED THROUGHOUT THE WATERWAY

    Traffic Flows Through Hormuz Despite Shock Ship Attack

    Global Gateways
  • On Demand Webinar 4flow Thu Jun 25 2026.png

    How Mars uses 4flow's AI platform for Logistics optimization

    Webinars

Digital Edition

2026 esg cover main scb q2 2026 cover

SupplyChainBrain 2026 ESG Guide: ESG — The Supply Chain’s Biggest Secret

VIEW THE LATEST ISSUE

Case Studies

  • Recycled Tagging Fasteners: Small Changes Make a Big Impact

  • A GRAPHIC SHOWING MULTIPLE FORMS OF SHIPPING, WITH A HUMAN STANDING AT THE CENTER, TOUCHING A SYMBOLIC MAP OF THE WORLD

    Enhancing High-Value Electronics Shipment Security with Tive's Real-Time Tracking

  • A GRAPHIC OF INTERLACING HONEYCOMBED ELEMENTS REPRESENTING GLOBAL BUSINESS TRANSACTIONS

    Moving Robots Site-to-Site

  • JLL Finds Perfect Warehouse Location, Leading to $15M Grant for Startup

  • Robots Speed Fulfillment to Help Apparel Company Scale for Growth

Visit Our Sponsors

4flow Arkieva Blue Yonder
Carton Cloud CoEnterprise Dassault
Duravant E2Open EPG
General Logistics Systems GEP Hy-Tek
iGPS Korber Lyngsoe
Procurability Quinyx SAP
Sikick Staples Systech
S&P Global Mobility TADA Tive
TransImpact US Bank Werner Enterprises
WSI
  • More From SCB
    • Featured Content
    • Video Library
    • Think Tank Blog
    • SupplyChainBrain Podcast
    • Whitepapers
    • On-Demand Webinars
    • Upcoming Webinars
  • Digital Offerings
    • Digital Issue
    • Subscribe
    • Manage Email Preferences
    • Newsletters
  • Resources
    • Events Calendar
    • 2026 Event Coverage
    • SCB's Great Supply Chain Partners
    • Supplier Directory
    • Case Study Showcase
    • Supply Chain Innovation Awards
    • 100 Great Partners Form
  • SCB Corporate
    • Advertise on SCB.COM
    • About Us
    • Privacy Policy
    • Contact Us
    • Data Sharing Opt-Out

All content copyright ©2026 Keller International Publishing Corp All rights reserved. No reproduction, transmission or display is permitted without the written permissions of Keller International Publishing Corp

Design, CMS, Hosting & Web Development :: ePublishing