It consists of both software and deployment services. IKnow includes defined process-monitoring points, key performance indicators, alerts, pre-configured dashboards and the services required to deploy them. It is supported by a Snap-in Process Intelligence Template (SNIPIT) which focuses on "micro processes" and provides additional instrumentation, defined monitoring points and tailored alerts. Multiple SNIPS can be added to iKnow to address specific supply-chain challenges. Each SNIPIT provides visibility at a granular level, allowing for root-cause analysis and immediate corrective action, Software AG said. The company also offers the webMethods produce suite, including service oriented architecture (SOA) and business-process management modules.

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