The 2016 Parcel Shipping Index looked at B2B, B2C, C2B and consumer-consigned shipments weighing up to 70 lbs. in 12 major markets (U.S., Canada, Brazil, Germany, France, Italy, Norway, Sweden, Japan, Australia and India).

“With the growth we’ve witnessed over the last several years in ecommerce, it is no surprise the global parcel shipping market continues to expand at a strong pace,” said Lila Snyder, president of global e-commerce for Pitney Bowes. “That growth in parcel shipping is having a profound effect on businesses. Increased demand has led to greater service options from an expanding number of global, national and regional carriers. However, managing multiple carriers and shipping goods across borders also creates new challenges and raises complexity.”

As e-commerce is growing at about 15 percent per year compared to 5 to 7 percent for global parcel volume, Snyder said she expects the share of parcels being generated by e-commerce to increase.

In the Pitney Bowes survey, 42 percent of respondents said they experienced some type of issue last holiday season, such as the wrong item in a box, a bad tracking number, a late arrival or a no show. For the U.S., the figure was somewhat better, at 33 percent.

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